People the shuttle is clearly marked with which hotels they go to. I read some comments about the confusion with the airport shuttle. If you go by other people negative experience you will screw yourself. They probably thought I was a lunatic because I was in a panic about a beaded bracelet that cost $10 at most, but it has so much sentimental meaning to my son and the fact that they were so quick to act on my request and then figure out the best way to get it back to me meant so much. I was then able to coordinate with Renee, the housekeeping manager, a way to get the item mailed back to me. I did not expect to hear back until much later or even the next day, but she called me back 5 minutes later saying they found what I had left behind. When I got home, I called the hotel and spoke with Morgan who said she would get in touch with housekeeping to check the room and then she would call me back. I realized I didn't pick up everything I accidentally dropped between the middle bedside table/bed/headboard while packing to leave. They were friendly on arrival, helpful during the short stay, and pleasant at check out but after my 4 hour drive home, they became rock stars. The staff was excellent and went above and beyond my expectations. Since the hotel sits back off Route 1, I did not hear any street noise and I don't recall hearing any excessively loud noise from the hallway. The location was a short walk (maybe 10 minutes) to a metro station, and the room was clean and comfortable for an overnight stay. I booked an overnight stay in late February when my son and I came into town for a concert at the Capital One Arena.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |